STAFF DEVELOPMENT WEEK RECAP


Thank you all for participating in Staff Development Week. You all did a great job with the activity and working to get your training completed.

TEAM BUILDING ACTIVITY NOTE
Customer Service Positives

  • Hotspots
  • Creative Programming
  • Variety of formats
  • Innovative Space (new space, unique, in the neighborhood)
  • Lasting relationship with patrons (make patrons feel welcomed by remembering their names)
  • Silver Stars programming
  • Resources for Kids
  • Meal Program

Barriers/ Challenges

  • Equipment 
    • Reliability
    • Connectivity
    • Failure 
  • Bridging the gap between knowledgeable vs non-knowledgeable (various level of knowledge in patrons)
  • Technology
    • Usability (how do we incorporate the technology into every day use?)
    • Missing Items
      • Ipad Cases

Solutions

  • Create a list of what we need and what we are missing
  • Signage- Endcaps
  • Incorporate new items into programming
    • put digital conversion equipment on the floor or having scanning available during open job lab and digital conversion class

Ideas for Future Customer Service Training

  • Training on all services
  • Updated Policies
    • major changes to policies
    • updates- issuing cards; waiving fines
  • Training on all equipment 
  • Time Management
  • Teamwork; Collaboration 
MEETING NOTES

Team Building Activity
  • See above for recap of information about team building activity
  • Built a wall and discussed barriers and solutions to the barriers
Schedule
  • Ariel is doing every day schedule. Kitty is inputting vacations.
  • Please be sure programs in google calendar match programs on the paper calendar.
  • If you are needing time to work on a project outside of planning time, please email Ariel. If you are going to be late, please contact the person in charge. 
ASM
  • Paper given explaining instructions on how to do After School Meals. Please refer to the handout if you have any questions, ask. 
  • Remember to submit your daily meals served at the end of each day meals are served. 
Tour of the Building
  • All Staff given a tour of the building explaining each area and each piece of equipment. 
Staff Updates
  • Staff members went around the table describing their job duties.
  • Monique stated she will work to update google doc with job duties of each staff member.
Staff Training
  • Suggestions for future trainings listed above. 
ATTENDEES: Monique, Candece, Teresa, Darryl, Michelle, Lisa, Stacey, Ariel, Kitty

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